Bulkyy - Privacy Policy

1. Purpose

This Privacy Policy explains how Bulkyy Purchase Ltd collects, uses, stores, and protects personal data in compliance with the Nigeria Data Protection Act 2023.

2. Information Collected

Bulkyy Purchase Ltd collects:

1. Personal information (name, contact details, address, email, phone number).
2. Transaction details and payment information.
3. Device and usage data when you use our website or app.

3. Use of Information

We use personal data to:

1. Process and deliver orders.
2. Provide customer support.
3. Improve our platform and service quality.
4. Send promotional or order-related communications (you may opt out anytime).

4. Data Sharing

Your information may be shared with:

1. Logistics and delivery partners.
2. Payment processors and financial institutions.
3. Regulatory authorities when required by law.

Bulkyy Purchase Ltd does not sell or rent your personal data to third parties.

5. Data Retention and Security

We maintain secure systems to prevent unauthorized access and retain personal data only as long as necessary for business or legal reasons.

6. Your Rights

Under the Data Protection Act, you have the right to access, correct, delete, or restrict processing of your personal data.

To exercise these rights, contact: support@getbulkyy.com

7. Updates to Policy

We may update this Privacy Policy periodically. Updates will be posted on our website.

8. Online User Agreement (Website / App Terms of Use)

1. Users must provide accurate information during account creation.
2. Bulkyy Purchase Ltd reserves the right to suspend accounts suspected of misuse or fraud.
3. All content on the platform (logos, text, product data) belongs to Bulkyy Purchase Ltd.
4. Users may not reproduce or exploit platform content without written consent.
5. Bulkyy Purchase Ltd may modify or suspend services for maintenance or security reasons.

9. Return, Replacement, and Refund Policy

Eligibility

Customers may request a return or replacement within 7 days of receiving an item if:

1. The product is defective, damaged, or expired.
2. The wrong product was delivered.

Conditions

1. Returned products must be unused and in original packaging.
2. FMCG or perishable goods cannot be returned once opened or consumed.

Refunds

1. Refunds will be processed within 7–10 working days after inspection and approval.
2. Refunds are made to the same payment method used for the order.

Procedure

Contact our Customer Support at Bulkyy Purchase Ltd or WhatsApp line within 7 days to initiate a return.

10. Delivery and Logistics Policy

1. Deliveries are available nationwide through our logistics partners.
2. Estimated delivery timelines depend on location and order size.
3. Delivery charges may apply and will be stated before order confirmation.
4. Customers must ensure availability to receive the goods; redelivery may attract extra charges.

Bulkyy Purchase Ltd is not liable for delays caused by incorrect addresses or force majeure events.